Betmaan Terms and Conditions — Everything You Need to Know Before Using the Platform

These Terms and Conditions form a legal agreement between the Betmaan platform and all its users. Betmaan is an online gaming and Sports Betting platform serving users in Bangladesh and select countries.

These terms have been written in Bengali for the convenience of our users. However, in the event of a legal dispute, the English version shall take precedence.

Betmaan reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Registered users will be notified of any changes via email or platform notification.

To open an account at Betmaan, you must meet the following requirements:

• You must be at least 18 years of age.
• All information provided at registration must be truthful, accurate, and your own.
• Each individual may register only one account.
• Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• Online gaming must be legally permitted in the country where you reside.

Betmaan may request a national ID, passport, or other documents at any time for account verification. Withdrawals may be restricted until the KYC (Know Your Customer) process is complete.

You are solely responsible for keeping your account password confidential. If you suspect any unauthorized access to your account, contact Betmaan support immediately.

Betmaan supports transactions via Mobile Pay, Nagad, Rocket, and other mobile banking methods. All payments are processed in Bangladeshi Taka (BDT).

Deposit Rules:

• The minimum deposit amount is BDT 200.
• Deposits are usually instant — if you experience any issues, please contact support.
• The payment method used must be registered in your name.
• Deposits made through third parties are not accepted.

Withdrawal Rules:

• The minimum withdrawal amount is ৳500 BDT.
• Withdrawal requests are typically processed within 1–24 hours.
• Withdrawals may be put on hold if KYC verification is incomplete.
• Any bonus amount for which the wagering requirement has not been met cannot be withdrawn.
• Withdrawals must be made through the same payment method used for the deposit.

Betmaan does not charge any transaction fees, though your payment provider may apply their own charges.

Betmaan regularly offers a variety of bonuses and promotions. Each offer has its own terms, detailed on the offer page. Some general rules apply:

• To withdraw bonus funds, you must meet a minimum wagering requirement (typically 10–30x the bonus amount).
• Each bonus can only be claimed once, unless otherwise stated on the offer page.
• Bonus balances that are not used before expiry will be forfeited.
• If bonus abuse is suspected, Betmaan reserves the right to investigate and void the bonus.
• To receive the referral bonus, the referred person must complete their first deposit.

The following general rules apply to both Sports Betting and casino gaming on Betmaan:

Sports Betting:

• The minimum bet amount is ৳100 BDT.
• Once a bet is confirmed, it cannot be cancelled — unless a cash out option is available.
• In the event of a cancelled or incomplete match, settlement will follow Betmaan's official rules.
• If incorrect odds are displayed due to a technical error, Betmaan reserves the right to void the affected bets.
• All bets related to a suspected match-fixing incident will be suspended pending investigation.

Casino Games:

• All games use RNG (Random Number Generator) technology from licensed software providers.
• In the event of a technical issue mid-game, the session will resume from the last confirmed state.
• Each game has its own RTP (Return to Player) rate, which can be found on the game page.

The following activities are strictly prohibited on Betmaan and may result in immediate account closure and balance forfeiture:

• Money laundering or any other illegal financial activity.
• Claiming bonuses by creating multiple accounts.
• Accessing the platform from restricted regions via VPN or proxy.
• Betting using bots, scripts, or automated software.
• Attempting unauthorized access to another user's account.
• Deliberately exploiting errors in odds or software.
• Threatening or harassing platform staff or other users.
• Assisting minors in participating in gaming.

Betmaan may close or suspend an account under the following circumstances:

• Violation of the Terms and Conditions.
• If KYC verification fails or false information is found.
• If there is suspicion of money laundering or fraud.
• Extended period of inactivity (12 months or more).
• The user has submitted a self-exclusion request.

Users may request account closure at any time. In such cases, the verified balance (excluding bonuses) will be returned.

A monthly maintenance fee may apply to accounts that have been inactive for an extended period. You will be notified by email before any such fee is applied.

Betmaan shall not be held liable in the following cases:

• If a bet or game session is interrupted due to loss of internet connection.
• Failure of third-party services (payment gateways, game software).
• Account information compromised due to the user's own negligence.
• Temporary service interruptions due to unexpected technical issues.
• Personal financial losses incurred through gaming or betting.

Betmaan is committed to maintaining platform security and stability, but we cannot guarantee 100% uninterrupted service at all times.

For any dispute or complaint, please contact Betmaan customer support first. Most issues are resolved within 24–48 hours.

If you are not satisfied with the support team's resolution, you may file a formal complaint. Send your written complaint to support@betmaan.bet.

For formal legal disputes, a neutral international arbitration process will be followed. The applicable jurisdiction will be determined by Betmaan's licensing authority.

Betmaan may update these Terms and Conditions at any time. For significant changes, users will be notified at least 7 days in advance via email or platform notification.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated Terms.

Contact Us: support@betmaan.bet — You'll typically receive a response within 24 hours.