Betmaan Privacy Policy — How We Protect Your Information

This privacy policy applies to all users of the Betmaan platform. It takes effect whenever you use the Betmaan website or mobile app, create an account, or access any of our services.

Betmaan complies with international data protection laws and GDPR principles. Our goal is to ensure you always know exactly what we do with your information.

If this policy is updated, you will be notified via your registered email or through a platform notification. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

Betmaan collects information in several ways. The table below clearly outlines what data is collected and why:

We only collect information that is strictly necessary. If additional information is ever required, the reason will be clearly communicated.

Betmaan uses your information for the following purposes:

• Account Management: To verify registration, login, and account identity.
• Payment Processing: To process deposits and withdrawals securely.
• Legal Compliance: To meet KYC, AML (Anti-Money Laundering), and regulatory compliance requirements.
• Service Improvement: To better understand your preferences and offer more relevant games and promotions.
• Security: To prevent account hacking, fraud, and unauthorized access.
• Contact: To send important updates, bonus offers, and security alerts.
• Analytics: To monitor and improve platform performance.

Your information is stored on secure servers. Retention periods vary depending on the type of data and applicable legal requirements:

• Account Information: For as long as your account remains active, and for a minimum of 5 years after closure (for legal compliance).
• Transaction Records: 7 years (as required by financial regulatory law).
• KYC Documents: 5 years from the date of verification.
• Log & Technical Data: Up to 2 years.
• Marketing Preferences: Deleted immediately upon unsubscription.

Once data is no longer needed, it is securely deleted or anonymised. You may request deletion of your account at any time — however, certain information may need to be retained for a specified period due to legal obligations.

Betmaan does not sell your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment gateway providers — including Mobile Pay and Nagad — solely to process transactions.
• Game Software Providers: To operate Live Casino and slots games — only the data strictly necessary.
• Legal authorities: To comply with court orders or assist with government investigations.
• Security Partners: For fraud detection and cybersecurity purposes.
• Business Succession: In the event of a merger or acquisition — users will be notified in advance.

All third parties are contractually required to comply with Betmaan's privacy standards. They may not use any data received for any other purpose.

Betmaan uses cookies on its website. Cookies are small files stored in your browser that help us improve our services.

Types of cookies we use:

• Essential Cookies: Required for login sessions and platform security — the platform cannot function without these.
• Performance Cookies: To monitor page load times and detect errors — anonymous data only.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which pages are visited most — without identifying individual users.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.

Every Betmaan user has the following rights:

Betmaan is strictly prohibited for anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at registration, and additional ID may be requested in suspicious cases. If an underage account is detected, it will be closed immediately and all associated data will be deleted.

If parents believe their child is using Betmaan, they should immediately support@betmaan.betto get in touch.

Betmaan uses industry-standard technology to keep your data secure:

• 256-Bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
• Regular Security Audits: Independent third-party experts conduct regular system audits.
• Firewall & Intrusion Detection: Unusual activity is detected in real time.
• Data Backup: Regular encrypted backups are stored in secure locations.
• Staff Training: All staff are trained and bound by oath to uphold data protection standards.

In the event of a security breach, affected users will be notified within the legally required timeframe.

For any privacy-related questions, concerns, or requests, please reach out to our dedicated team:

• Email: support@betmaan.bet
• Subject: Write "Privacy Request" in the subject line
• Response Time: Usually within 72 hours

Our Privacy Officer handles your requests directly. We believe transparency is the foundation of a strong privacy policy.